OWN | Guide
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Shopping Guide

  • 01 Shopping

    Click on your desired OWN item, add it into your shopping cart and once you are ready, you can proceed to your shopping cart for check out.

  • 02 Purchase

    Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out.

  • 03 Delivery

    We will mail out your parcel the next working day after your payment being verified.

PAYMENT

iPay88

iPay88 is a leading and award-winning regional Payment Gateway Provider in South East Asia. iPay88 offer credit and debit cards payment of Visa and Mastercard, local internet banking service such as Maybank2u, PBeBank, Cimb Clicks, Hong Leong Connect, Bank Islam, RHB now, Am online, Aliance Online, Affin Online, Bank Rakyat, MyBSN, UOB Online, MEPS FPX, Celcom AirCash and WebCash.

 

An order confirmation email will be sent to you via our site once we received your payment.

Delivery

An email with tracking info will be sent to you once your item has been shipped. Delivery is carried out during working days, Monday through Friday, excluding weekends and local public holidays.

 

All parcels need to be signed upon receipt. If you do not receive your parcel within 3 working days, please track your parcel with the provided tracking number and arrange for re­delivery with post office or self­collect at the allocated post office if the postman’s attempted delivery was unsuccessfully. All parcels will be returned to us if undelivered for 10 working days. Do note that we are not responsible for the re­delivery charges. Please track your parcel once it is mailed out.

 

OWN offer free postage with purchase above RM100 for Malaysia order and RM400 for Singapore order. 

 

Otherwise, shipping fee is charged at flat rate basis:

RM7/West Malaysia
RM9/East Malaysia

RM35/Singapore

Return & Exchange

Exchange of sizes is accepted with extra postage top up. Exchange of design is also accepted with a higher value item that needed to be top up. Return can only made one time per order number and we will email your credit voucher (valid for 6 months) once the item is received. Strictly NO cash refund.

 

Your return must be received within 7 days from the date you received your shipment. All return item must be mailed back using trackable mailing services. Return item MUST BE in unworn, unwashed and unaltered merchandise in saleable condition. All sale items are final and not eligible for a return.

 

To process a return & exchange, please contact our customer service assistant by email to sales@own-­fit.com.my or send us a message through Facebook Messenger. Please provide us with the tracking info once you have mailed out your returned item.